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International Patient Services

Vikram Hospital is a super-specialty tertiary care hospital spread across South-of-Karnataka, located in Bengaluru and Mysore having more than 150 specialists and 2000 allied healthcare staff working together towards changing the landscape of healthcare delivery across South-of-Karnataka in India.


Vikram Hospital is gaining a reputation for having the most experienced doctors offering wealth of expertise and best quality healthcare to the patients. We have the best infrastructure and medical equipments that are truly world-class and aim at improving the health and well-being of our patients.


We are committed to meeting the needs of our patients and provide them the most appropriate care delivered by knowledgeable, compassionate doctors who are among the leaders in their respective fields and who are always around you before, during and after your stay with us.


International Help Desk:
Our International Help Desk is geared to welcome you and help you to understand and seek the best treatment options available at Vikram Hospital which no other hospitals can offer you. Our executives are well trained and can help you to comfortably deal with stressful and anxious experience while seeking medical treatment options for yourself or your loved ones.


Operating hours:

  • Monday to Saturday: 24 hours help desk facility
  • Help desk will be closed on Sunday and General holidays

 

Official Email-Id:
You can write us for any medical help that you may require to vcare@vhpl.com or internationalhelpdesk@vhpl.com  
You may contact us on +91-80-71004500 to speak to our executive.


Our support and assistance to help ease your travel and stay covers all areas including:

  • Accommodation and ground transportation
  • Flight ticket reservation, travel plan and visa application
  • Language interpretation: We have special arrangements for exclusive coordinators who converse with the patient in their own language and help make their stay simpler as well as doctors at the time of diagnostics and treatment
  • Ambulance arrangements
  • Booking and medical appointments
  • Online consultations through video calls and teleconference with treating doctors
  • Teleradiology
  • Complimentary medical opinions and treatment estimates
  • Help you with insurance company and queries about insurance
  • A personal dietician and special international menu during your stay
  • Hospital admission & discharged
  • Visa extension services
  • Hotel / Resorts booking and in case you plan to extend your stay in order to complete your follow-up treatment

Should you have any clarifications, we are more than pleased to help you.


E-services

  • Currency converter
  • Give you weather forecast
  • Flight information
  • Visa & Entry information
  • Bengaluru & Mysore destination guide


End to End Service
From the airport pick-up till the time you are in the city for treatment. We assist you with everything –

  • The initial consultation with the doctors
  • Advance room Bookings
  • Schedule standard pre-surgical tests required
  • Organize/Explain your pre/post-surgical medication to you.
  • Post discharge tests / consultations if required
  • Detailed discharge summary with all the reports and doctor's notes is given
  • Daily medical updates to the family.
  • Hotel bookings / Sightseeing / Shopping / Ayurvedic Spa
  • Ticket Booking/ rescheduling
  • Money exchange


Provisions during hospitalization at Vikram Hospital:

Vikram Hospital, Intensive Care Unit (ICU)

We understand that a stay in the ICU can be stressful for patients and their family members. But you don’t have to worry much if you are at Vikram Hospital. Our Bengaluru facility offers you more advanced patient-first, patient- centric hospital approach and healing environment with a sense of control over stressful situations, and allows for more comfortable rest and recovery for critically ill patients.


One of the most special features of our Intensive Care Unit (ICU) is our glass pathway. We present the world’s first ICU Glass Corridor that enables family and friends a 24/7 visual access and reassure that your loved one is being cared for. We call it “I SEE YOU”.


While you are recovering from the procedure in the Intensive Care Unit your relatives will be provided with recliners for them to relax.


Pharmacy:
The hospital runs 24 hours pharmacy and provides facility to courier medicines for our international patients on request.


Patient Discussion Room:
Once the treatment or procedure is planned the family members or patient attenders are called inside the discussion room where discussions about the procedure or treatment plan is explicitly discussed and complete transparency is ensured. The room is fully AV equipped.


Accommodation & Hotels for international patients:

For inpatients:
The hospital has all the necessary arrangements keeping in mind patients comfort, safety and affordability. During your stay with us, you’ll have a choice of selecting standard room, semi-private, private and executive deluxe suite all catering to your utmost comfort.



Overview of a General Ward:
Amenities:

  • 4-bedded room
  • F& B Services
  • Visitors chairs
  • Free Wi-Fi services
  • Shared bathroom
  • Towels & bed sheets  
  • Staff – one nurse and doctor


Over view of Semi-Private room:
Amenities:

  • 2-bedded spacious room
  • Flat Screen TV & DVD player for each bed
  • Couch next to each bed for the companion comfort
  • Air conditioned room
  • Free Wi-Fi and room services
  • Shared bathroom
  • Telephone
  • F& B Services
  • 24 hours nurses on duty
  • Towels and bed sheets for patients and their companions


Overview of Private-rooms:

  • 42-inch flat screen TV with DVD player
  • Free Wi-Fi and room services, F&B
  • Coffee table
  • Wardrobe and good storage area
  • Mini pantry area with microwave and electric cooker facility
  • Separate couch for the companion
  • Attached bathroom with luxury toiletries
  • Towel & bed sheets
  • Air conditioned room


Executive Deluxe Suite:

  • 42-inch flat screen TV
  • Free Wi-Fi and room services
  • Air conditioned room
  • Recliners with round table for tea/coffee
  • Butler at your service
  • Mini pantry area with microwave and electric cooker facility
  • Separate bed for the companion to stay, Separate Companion area with Comfortable couches and separate Flat screen TV
  • 24 hours private nurse at your service
  • Telephone access
  • Attached bathroom with luxury toiletries
  • Towels and bed sheets
  • Special housekeeping facilities


Internet and Telephone:
Internet: You can contact the nurse in charge or duty manager to enable Wi-Fi facility for you. All our patient rooms are Wi-Fi enabled.


Telephone: All rooms have telephone facilities. Local and long distance calls can be done through the operator on chargeable basis. We also provide local pre-paid SIM cards to our international patients.


Meals:
You can utilize the hospital cafeteria for all food requirements. Any order which is non routine shall be made available on time only when you give prior notice about the type of food you wish to eat.


For patient’s we have our dieticians and doctors available to help you decide what is healthy and good for your health.


We have an international Menu and experienced cooks to cater you European, Continental, Chinese, Italian, Arabic and Nigerian food.


Special made food for patients belonging to Jain religion is served.


We serve Halal Meat for our Islamic patients.


Billing and Insurance:
We help our patients with the most complete and accurate billing services and to serve our patients efficiently we request them the following:

  • A copy of referral form from your primary care physician.
  • Your current insurance details.
  • Any required payments or co-payments methods for our reference.

 

Our international patient financial unit will help verify insurance coverage and benefits for patients who have been scheduled for a procedure or hospital stay. We will work directly with your insurance company to confirm all required authorizations have been approved prior a patient’s visit. You can contact +91-9686698729 or write to deepshikha.raj@vhpl.com or vcare@vhpl.com  if you have any insurance authorization questions or concerns.


Uninsured Patients:
Uninsured patients will receive a statement for hospital services availed during their stay. All the charges incurred during your stay will be informed and explained to you clearly.


Wire Transfer:
You can Transfer money directly from your bank account to Vikram hospital's bank account,  it takes about 7 working days for the funds to be credited. You can collect the bank account details from our International patient executive via internationalhelpdesk@vhpl.com and after transferring the payment, please send us the scanned copy of the swift details so that we can track the payment. If any excess, the money will be transferred back to the account or refunded in cash at the time of discharge.


Direct payment at the hospital:
Cash – You can pay in cash in INR and USD.
Card - All payments are accepted through international Visa/ Mastercard debit or credit cards. We also accept American Express cards as well. There are no additional charges incurred for transactions done via these cards. The supporting receipts of the bill amount paid will be given to you immediately after the payment is done.


We bill our patients for hospital-based procedures, room rates, medical supplies, medication and services performed by specialist and trained nurses. International patients should be prepared to settle their account at the time of discharge.


Medical Tourism:
For enquiries related to international business or international patients, please email us at vcare@vhpl.com or internationalhelpdesk@vhpl.com  


List of Hotels around Vikram Hospital:

  • Capitol Hotel
  • Hotel Atria
  • Hotel Young Island


Prayer facilities:
At Vikram Hospital we respect and understand the needs of the communities well.
For various religions like:
Islam: We have individual prayer mats in the rooms and list of mosques nearby the hospital can be provided
Chapel: List of chapel’s located nearby to help you perform your prayers
Temples: List of temples located nearby to help you worship & help you meditate.



About Bangalore:
Vikram Hospital is located in the heart of Bengaluru (Bangalore) city and is very near to the best places that attracts tourists. If you are looking for the best place to go shopping in Bangalore, like Brigade road, Commercial street, Branded showrooms like Adidas, Reebok, buy funky clothes, jewelry, find a handicraft emporiums, access antique jewelry, shops, metro station, transportation, restaurants, pubs and boutiques. All these superb facilities are stone throw distance from our hospital.


Bengaluru (Bangalore) is the capital of the Indian state of Karnataka. It is the third most populous city in India. It is also called as Silicon Valley of India for having the largest number of IT companies. After establishing Bangalore as a IT hub, It is fast emerging as the biotech hub of India. Over decades it has grown to be an education hub for students from both India and abroad and home to the Kannada film industry, which churns out amazing kannada movies each year. The diversity of cuisine is reflective of the social and economic diversity of Bangalore and has wide variety of restaurants and cuisines and Bangaloreans deem eating out as an intrinsic part of their culture. There are lot of attractions, Landmarks, Temples, Churches, Lakes and Gardens to visit in and around. You can arrive in Bangalore City by bus, train, car or plane and make your stay comfortable in luxury hotels, serviced apartments and guest houses.


Banaglore City won’t stop you to keep entertained throughout your trip as there are so many entertainment options to choose. It has something for everyone – bustle and energetic kids, trendy teenagers looking for a place to hang out and have loads of entertainment especially when it comes to weekend, the amusement parks, cinema halls, spa & massage centers, malls are available in order to take a break from the daily routine.


Bangalore is one of the most important tourist centers in India. It is packed with famous Landmarks, science centers, parks, lakes, memorials and temples. Most of the main tourist attractions in Bangalore are particularly apt for families, such as Bangalore Aquarium, Jawaharlal Nehru planetarium, Jawahar Bal Bhavan amusement park and LalBagh botanical gardens. Brigade road offers a pleasant shopping with some entertainment such as group of shopping arcades, stunning malls and plazas that make your shopping a pleasant experience.

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